For many small- and medium-sized organizations, the need for expert technical help doesn’t end at closing time. Many have mission-critical operations that extend into the wee hours of the night and some even go around the clock. But staffing a 24-hour service desk operation that can make sure productivity doesn’t stop when a problem arises is a costly and difficult proposition. Besides that, when you don’t have the volume to keep an on-staff technician busy, it seems like a waste of valuable resources.
So what is a small- or medium-sized business owner to do?
Well, for one, don’t freak out! There is a high quality, cost-effective, and scalable model that you can incorporate into your operations easily and cost-effectively. Istonish has built and operates a 24/7/365, enterprise-grade service desk solution to service large corporate organizations in healthcare, telecommunications as well as state government agencies and non-profits. The model includes everything from desktop support and simple password resets to critical incident management and security monitoring and even remediation if necessary. And all of this infrastructure and expertise is also available to smaller organizations.
Tired of taking calls in the middle of the night or over the weekend? Give us a call. We can help you sleep through the night and have a great weekend!